1. About these Terms
These Terms govern your use of this website and any IT services we provide, including business email, web design, custom software, Microsoft Dynamics 365 Business Central implementation and customisation, industry ERP solutions, maintenance and troubleshooting. By engaging us, sending an order request or purchasing a plan you agree to these Terms.
2. Pricing & price changes
All prices displayed on this website, in proposals or in marketing material are indicative only and may be changed by Eight Threads Pty Ltd at any time without prior notice. The authoritative price for any engagement is the price confirmed on your tax invoice or signed statement of work. Recurring service fees may be reviewed at each renewal cycle; where a renewal price changes, we will provide at least 30 days' written notice before it applies. Promotional rates are valid only for the period stated and do not bind future renewals.
3. Orders & payment
Order requests sent through this website are not a binding contract until we confirm the scope in writing and issue a tax invoice. Recurring services are billed in advance for the term stated on your order; plans bought through our shop are billed upfront for the term shown on the plan (24 months for our cPanel email and care plans; 12 months for Microsoft 365 and Google Workspace) and renew at the regular price unless cancelled. Promotional discounts apply to the first term only. Project services are billed against agreed milestones. Late payments may incur suspension of service and interest at the RBA cash rate plus 4% p.a. All amounts are in AUD and exclusive of GST unless stated otherwise.
4. Cancellation & refunds
See our Refund & Cancellation Policy for full detail. Nothing in these Terms removes any rights you have under the Australian Consumer Law.
5. Intellectual property
Once you have paid all amounts due for a project, you own the intellectual property in the bespoke deliverables we create specifically for you, including designs, source code and configurations. Our pre-existing tools, libraries, templates, AL extension components and internal automations (“our materials”) remain the property of Eight Threads Pty Ltd. Where our materials are included in your deliverables, we grant you a non-exclusive, perpetual, royalty-free licence to use and modify them as part of those deliverables. We may reuse general know-how and our materials in work for other clients, but never your confidential information.
6. Third-party software & licences
Some services use third-party products, such as Microsoft Dynamics 365 Business Central, Microsoft 365, ERP platforms, payment gateways and hosting. These are supplied under their vendors' own licence terms, which you agree to when you use them, and vendor price changes may be passed on at renewal. We are not responsible for outages or changes made by third-party vendors, but we will help you manage them.
7. Service levels & availability
We target 99.9% uptime for managed email services. Scheduled maintenance windows are excluded from uptime calculations and are notified in advance where possible.
8. Reviews and content you submit
If you submit a review, you confirm it is your own genuine experience and give us permission to publish it with your name, role and company. We may decline or remove reviews that contain spam, abuse or personal information.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim is capped at the fees paid by you for the affected service in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, special or consequential loss, including lost profits or data, except where such exclusion is not permitted by law.
10. Governing law
These Terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria.
11. Contact
Questions about these Terms? Email info@8threads.com.au or write to 31 Parkhurst Drive, Knoxfield VIC 3180.