1. Recurring services (email, care plans)
Monthly plans may be cancelled at any time before the next billing date; no further charges apply. Plans paid in advance for a term (including 2-year promo plans) are non-refundable except where required by the Australian Consumer Law.
2. Project services (web, software, Dynamics 365 BC, ERP)
Engagements are billed against milestones in a signed statement of work. Milestones already delivered or in progress are non-refundable. Pre-paid amounts for milestones not yet commenced are refundable within 14 business days of written cancellation.
3. Price change provision
All prices published on this website, in shop listings, proposals and marketing material are indicative only. Eight Threads Pty Ltd reserves the right to revise its prices at any time without prior notice. The price binding on any order is the price stated on your tax invoice or signed statement of work at the time of order acceptance. For recurring services, any change to the renewal price will be communicated in writing at least 30 days before it applies; you may cancel before the new price takes effect.
4. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if a service is not provided with due care and skill, or does not meet a result you and we agreed to. Nothing in this policy limits those rights.
5. How to request a refund or cancel
Email info@8threads.com.au from the account contact on file. Eligible refunds are processed to the original payment method within 14 business days.